Purearth Life Ltd wants to make sure you receive your delivery safe and sound.
Please make sure that we have your correct delivery address and delivery instructions. If you are not available to receive your package yourself, please make sure that our courier will be able to leave the box in a secure and safe place for you.
We are happy to send the package to an alternative address. Please contact us if you are unsure about delivery surcharges.
You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions.
For outside London deliveries, a third party overnight courier will be arranged, we do our best to ensure your package arrives on time. Juiced. Iced. Packed. Delivered. So simple.
In the event that your delivery is stolen from your doorstep or other place specified to us or damaged while there, we do not accept liability and will offer compensation only at our discretion.
If we are unable to deliver to the address that you have given to us for any reason, we will attempt to contact you to make other arrangements.
We reserve the right to charge you for your cleanse programme in this event.
If we are unable to deliver to you or for reasons beyond our control, for example adverse weather conditions, vehicle breakdown, traffic congestion or road works we cannot accept liability for any inconvenience or loss this causes.
We will not charge you for products that we have not delivered in accordance with these terms and conditions.
We are not obliged to accommodate late changes to your delivery address.
You are responsible for inspecting your delivery when you receive it. If there are defects, you should notify us by calling or emailing us using the contact details our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.
We will begin providing the Services on the date specified in your order.
We will make every reasonable effort to complete the services on time and in accordance with your order. We cannot, however, be held responsible for any delays if an event outside of our control occurs: this includes traffic, road works, strikes, poor weather condition etc.
If the information you provide is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result. If additional work is required from us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information that you have provided we may charge you a reasonable additional sum for that work.
In certain circumstances, for example where there is a delay in you sending us information required, we may suspend or cancel the services and will inform you of that suspension in writing.
In certain circumstances, for example where we encounter a technical problem, we might need to suspend the services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention we will inform you in advance in writing before suspending the services.
ORDERING & CANCELLATION POLICY
Purearth Life Ltd understands that sometimes you need to postpone a programme or move it to a more convenient date. You may change your order 48 hours before we begin providing the services by contacting us. If your order is changed we will inform you of any changes to the price in writing.
You may cancel your order within 2 working days of placing it and all cancellations must be received no less than two working days before your start date. Cancellations need to be accepted by a member of our team via email or telephone.
Cancellations include postponement of a booking to a different date and changing the type of cleanse plan booked or the number of participants.
If you request that your order be cancelled, you must confirm this in writing.
If we accept your cancellation and you have already made payments to us, we’ll refund you the full amount within 7 working days or provide you with a credit note which will last 6 months from the day of notice.
We regret that we cannot offer any refund if you cancel after your start date.
You’ll not be able to cancel the order after we have begun providing the services. Refund requests due to medical issues may be considered at our discretion, based on written proof of condition from your doctor or medical professional.
Please note that we reserve the right to change prices without prior notice.
We accept payment by credit or debit card via the website. We do not accept cheques or cash on delivery unless agreed in advance by a member of staff. If for any reason you do not wish to pay with a bank card, please get in touch and we can make arrangements for internet banking.
We may cancel or reschedule your order at any time before we begin the services in the case of an event out of our control, causes include, but are not limited to: power failure, internet service provider failure, fire, explosion, flood, storms, earthquakes, or other natural disaster.
Payment must be received in full before any order can be produced and dispatched to you.
We reserve the right to terminate our agreement with you if we are refused authority from your card issuer for payment. You agree to compensate us in full against any and all reasonable costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us.